FAQs


Is Libo Toy Packaging Discreet?

Yes!
Your privacy is of the utmost importance to us and with our discreet packaging, you can shop with confidence. 
With totally plain packaging, the only person getting excited by your delivery is you.
Only your postal info will appear on your parcel. There's absolutely no way of telling what's inside the package or who the sender is.
We use plain padded bubble envelope or sturdy custom-made boxes for all our orders.


When Will I Receive My Order?

We dispatch all orders the same day when placed before 3pm Monday to Friday.
Parcels in the UK take 2 to 3 working days to arrive. So please take any Public Holiday and Bank Holiday days into account when expecting your order.
EU delivery takes 3-5 working days to arrive. Please take any local Public Holiday days into account when expecting your order.


How Do I Track My Order?

The tracking code for your order is shown in the email we sent you when we dispatched your order. 
The email is from info@libotoy.co.uk and has the subject line "Your order has been dispatched".
The tracking code in the email links to the website of the postal service that will deliver your order. Clicking this link will take you to a web page where you can track the status of your order.


Our FREE GIFT Program  

Working closely with our business partners, we proudly offer FREE designer gifts to our subscribers and visitors. No spending / Order required.
Just a few clicks to get them for FREE. We have different Free Gifts to give away on regular basis.
To claim your Free designer gift, please follow us on Facebook for updates.
• Only one Free gift each household per month
• Free gift cannot be returned for exchange
• Our monthly free gift offer is only available while stocks last


Free Gift With Your Orders 

Working closely with our business partners, we proudly offer FREE gifts to our customers.
One free gift per order.
Log in to find the Voucher Code for the Free Gift you want, add the item into your basket. While completing your order, just apply the Voucher Code, the Free Gift is yours!
• Free gift cannot be returned for a refund or exchange.
• If you return your original order, you must return the free gift back to us at your own cost. If you wish to keep the gift, you will need to pay the current sale price.
• Only one Free gift per order. The offer may not be used in conjunction with any other offers.
• If you don't select a free gift after we have dispatched your order, you will need to pay the extra postage for us to send it to you.
• If you decide to return a free gift to us, you must include all packaging and accessories. 
• Our free gift offer is only available while stocks last.
• These terms and conditions are final and non-negotiable.


Discount & Gift Voucher

Discount vouchers may be made available to you by Libotoy.co.uk. They entitle you to a saving off your shopping ("the Voucher"). Each Voucher will explain the saving and how it works. They are activated by entering codes into the checkout section of Libotoy UK website towards the end of your shop.
We also offer Gift Vouchers available in £5, £10, £20, £30, £50 and £100 denominations and will be sent to your email address entered at checkout. We could also send vouchers directly to the gift recipient email address upon your request. 
To apply your gift voucher, the value of your basket must exceed the gift voucher amount, otherwise it will not show up. 
You may return an order (or single items) to us that were purchased with a Gift Voucher. We will then issue you with a Gift Voucher code for the sale price of the returned item. All returned items must abide by the normal Returns Policy.
Gift Vouchers can be redeemed up to one year from the date of issue.


My Product Does Not Work or Charge. What Should I Do?

To find out where the problem lies, please run through the following actions: 
Connect the charging cable to charge your product. If the battery has been completely drained, it may take up to 5 minutes for the LED to begin to pulse, indicating charging is taking place. This is because the charger initially charges with a very low current to protect the battery.
Make sure you have charged your toy for the recommended time - 4 hours to charge fully. Double-check the instructions - your product has a light that flashes during charging and a solid light to indicate that it is fully charged.


How To Use Bluetooth Connection?

After turning on the APP, turn on the mobile phone Bluetooth switch, long press the On/Off switch to wake up the Libo Toy product, Bluetooth will automatically connect.Bluetooth connection effective distance is 2 meters.


Can I use my Libo Toy Product In The Shower?

Our waterproof products are completely waterproof for up to 1 meter, those products are splash proof, but are not designed to be a deep waterproof. 
This basically means that it is fine to clean the product according to the instructions in the manual, carefully avoiding submersion and getting water into the DC socket or around the buttons.
Using your Libo toy product in a bathtub will invalidate our product warranty.


Is It Safe To Use Silicone-Based Lubricant With My Libo Toy Product?

We recommend that you not use a silicone-based lubricant with your Libo Toy product, as this could make the silicone permanently tacky. 
A water-based lubricant is the safest option. 
If you wish to use a silicone-based lubricant, perform a patch-test first.
You should also never use massage oil or hand cream as lubricants.


Is It Safe To Order Online?

Yes, it is safe to shop at Libotoy.co.uk with your credit or debit card.
When you place an order with us and process your payment, your credit or debit card details are never stored on our systems. 
The only information we hold is  1) what products you've ordered and  2) your delivery address so that we know where we need to send the goods to.
Your details are scrambled using 2048-bit Secure Sockets Layer (SSL) encryption.


What Will It Say On My Card Statement?

Ordering from Libotoy.co.uk is discreet. 
We will send your order in plain packaging and if you pay by card, your statement will also be discreet.
Your credit card or bank statement will show a charge to Z&Z Partner Trading Ltd.

PayPal Statements:
Your PayPal account will show a charge to Z&Z Partner Trading Ltd. 
If PayPal has to charge your card for the transaction, your credit statement will show a charge to Z&Z Partner Trading Ltd.


Our Best Price Guarantee

As Libotoy UK / EU official site & exclusive partner, We believe that if you order directly with us, you deserve the very best deal. Which is exactly what you’ll get with our Best Price Guarantee.
All our business partners & retailers must comply the same price/promotion rules made by us.
If you find a lower price advertised on the internet or in store for the same product, we will beat that price with extra 10% discount.


Our One Year Manufacturing Warranty

All our products are of the highest quality and come with one-year manufacturing warranty, after the date of original purchase, against defects due to faulty workmanship or materials.
If you discover a defect and notify us during the warranty period, we will replace the product free of charge.
The warranty covers working parts that affect the function of the product. It does NOT cover cosmetic deterioration caused by fair wear and tear or damage caused by accident, misuse or neglect. Any attempt to open or take apart the product will void the warranty.
Please keep your original purchase receipt from us or our authorized partner/retailers as evidence that the date of your claim falls within the warranty period.


How Return Or Exchange My Product?

We want you to be happy with your purchases so we offer a free 365- day refund or exchange policy for all unopened and unused items.
Simply contact us to confirm your return/exchange request and package all your items safely before returning it to us.
We highly recommend obtaining a proof of postage when you send your return just in case it is lost in transit or there is any issue with us receiving it back. Don't forget to hold onto this until we've processed your refund or replacement.
Please note:
• We cannot accept non-defective exchanges on items that have been opened.
• Used products are not be returned unless they are defective.
• Shipping charges will only be refunded in cases where our error caused the return.
• Pre-authorisation is required for all returns and exchanges.


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